White Paper 

MyOffice Resources

A Pure Play in the

Resource Service Provider (RSP) Market
An idea without proper implementation is doomed for failure.

We provide proven talent to existing problems and create ongoing solutions.

We believe the success of a business is dependent on being prepared for all outcomes.

MyOffice Resources provides a turn-key opportunity for the business owner opening the door for the first time and also the business owner seeking to expand his territory without the traditional constraints.

MyOffices offers technologically advanced full-service office environments to early and expansion stage companies, which are accelerating their speed to market. Unlike typical incubators, MyOffices derives revenue from rent and services, rather than equity, which allows it to attract a broad mix of entrepreneurs as well as provide space for companies within a venture capital investor’s extended network. MyOffices seeks to develop operations in several major US cities and Foreign countries.

“One Thing we never run out of is People with ideas”

Table of contents

Executive Summary

A classical sound business model:
never ending demand versus a limited supply. . . .

Introduction & Strategy
Services Offered
Executive Strategy
Management Team
Product Line
Revenue Producing Divisions
Use of Proceeds  & Competitors

Introduction:

MyOffice Resources is a Silicon Alley based business solution provider. The main focus of the company is to develop a global business support service network that provides out-sourced services to businesses ranging from start-ups to multi-national companies.  We seek to establish a business support network that provides companies with turnkey offsite remote services such as instant offices, customer service support, mail receipt services, faxing, equipment rentals, secretarial support services and intranet access via a VPN virtual private global network.  Companies who traditionally have not acquired the appropriate resources tend to be at a disadvantage in the marketplace; we provide access to these resources via membership on a need for service basis. By pooling resources obtained from the sponsoring corporations we create a pool of services that are shared by a multitude of business owners. This concept creates an economy of scale business model. In the past many businesses have been developed at home. In today’s demanding market due to increased demands on resources many business owners are seeking ways to enhance their resources without effectively increasing the overhead associated with such expansion.

  The Resource Service Provider (RSP) Market

MyOffices plans to become the leading outsourced resource solution provider (RSP) & electronic customer relationship management company (e-CRM). We plan to become a leading operator of customer-support contact centers for "brick-and-mortar" and "click-and-mortar" companies. MyOffice Resources will merge other customer contact centers with its existing customer interaction centers, creating a national services firm with many highly qualified employees, and an expanded range of telephone and online customer relationship management services onsite and offsite.

These acquisitions will better position MyOffice Resources as a provider of outsourced customer service and technical support services. This market is expected to rise at least 20 percent this year, to more than $40 billion worldwide, according to market researcher International Data Corporation, (Framingham, Mass.). E-CRM is expected to grow to over $90 billion by 2005, as companies increasingly look to build customer relationships online and facilitate e-commerce.

MyOffice Resources’s product suite serve a wide range of businesses, from Fortune 1000 to emerging dot-coms, employing a variety of high-tech, high-touch capabilities, including email response, live Web-casts, interactive voice response, and other Web-enabled services.

 Expanded Services, Geographic Reach…

Our management team has extensive experience with online customer and technical support," said C. Peter Benjamin, MyOffice Resources Co-Founder. "They greatly complement our strengths in order tracking, data mining, fulfillment, and business intelligence." The addition of messages plus, with fully Internet-enabled production workstations, gives MyOffice Resources a much stronger regional presence. Equally important are our strengths in online support, such as handling large volumes of e-mail correspondence and electronic chat sessions, as well as enhancing customer support capabilities through the Web.

"Our clients gain an expanded range of services, coast to coast coverage, and an organization with deep financial strength." "MyOffice Resources possesses a very impressive management team and sophisticated business practices." Additionally customers are predominantly e-retailers or entrepreneurs, Internet Service Providers, and online travel and auction services companies. Each acquisition will add clients. Companies such as barnesandnoble.com, Microsoft Corp., Intel and Xerox are all MyOffice Resources's potential clients. Service providers, which include Nextel, Merck-Medco, Qwest, SmartEnergy.com, and other firms in the insurance, utility, and automotive sectors are endless sources for future revenue as they enhance their customer service departments.

Executive Strategy

Founded in 1991 under the name of Ambiance Enterprises International Company, the company operates traditional customer care, "eCare" corporate and end-user help desks under contracts it signs with Internet services providers, financial institutions, eBusinesses, software publishers and computer hardware manufacturers. We seek to become one of the fastest-growing technology businesses in the United States. In 1998 Ambiance Enterprises was acquired by Benjamin Capital Management Group Inc. which merged the company into MyOffice Resources to reflect the changed focus of the company. MyOffices also provides online investment services. Currently the company is filing with the SEC to obtain clearance as a Broker/Dealer.

MyOffice Resources, Inc., headquartered in New York City, is an outsourced RSP (resource solution provider) currently serving customers from start up dot-coms to Fortune 1000 companies. Founded in 1991, MyOffice Resources has been helping a wide-range of organizations manage relationships with their customers. MyOffice Resources's emphasis on service and quality has contributed to their renowned reputation and unprecedented growth. MyOffice Resources' circle of services includes e-fax-on-demand, interactive voice response (IVR), customer interaction specialists, fulfillment, data mining and analysis and proactive CRM - all available in 10 different languages.

In addition to providing services we also provide remote office location designed to enhance greater integration into the existing system. MyOffice Resources helps companies attract, maintain, and maximize the value of their customer relationships. MyOffice Resources seeks to employ over 1000 people in six locations throughout the U.S., with the construction of a new facility underway in Brooklyn, NY that will house 200 customer interaction specialists (CIS). The new facility is scheduled to open in late 2001.

Combining the interactive nature of the Internet with the dependability of traditional customer service, MyOffice Resources provides companies with a high-tech, high-touch means of providing the highest level of personal service. What distinguishes MyOffice Resources from many vendors is the "circle of services" approach which melds the best of people and technology - unlike software providers, data analysis specialists, Web designers or call centers that may address only a slice of the E-commerce relationship pie. For example, MyOffice Resources maximizes Web site profitability, turning abandoned shopping carts into completed sales by analyzing their clients' customers and providing valuable information for future selling opportunities. MyOffice Resources offers businesses an effective and profitable means of conducting commerce online by providing an authentically helpful experience for the end-user, whether it is business or consumer.

An idea without proper implementation is doomed for failure. We provide proven talent to existing problems and create ongoing solutions. We believe the success of a business is dependent on being prepared for all outcomes with the resources necessary to manage the problems.

MyOffice Resources provides a turn-key opportunity for the business owner opening the door for the first time and also the business owner seeking to expand his territory.

• First-class centers in convenient and highly desirable locations, near commercial districts and major transportation hubs
• Fully-furnished, well-appointed offices
• Premier meeting and training rooms

Effective Communications Technology

• T1 digital lines for high speed Internet access
• Broadcast fax and modem capabilities
• State-of-the-art videoconferencing
• Computers, scanners, laser and color printers
• Copiers, color copiers and binding services
• LCD presentation equipment
• MyOffices' internal network for telecommuting, file sharing and Internet mail access

Professional, Knowledgeable Staff

• Shipping: Airborne Express, UPS, Federal Express, Express Mail
• Mail and Package Receipt and Distribution Services
• AT&T Language Lines translation service (at select centers)
• Professional, courteous Receptionists and Administrative support
• Meeting, catering and travel planning

Emergency Services designed for the Just in case scenario.

  Our remote office services provide immediate solutions to your needs in an emergency.

We are developing a network of remote ASM (Automatic Service Machines) capable of providing

your network with a solution in the midst of an emergency. The kiosks will deliver printed documents at locations designed to receive your documents. A quality printer will provide finished copies for the patron. The Office on the road concept is the Business version of Matrix. In an emergency we can provide your home office with a resource that will allow you to be serviced while away.

Services Offered:
What "pain" is my business solving to create additional value for another business?

Many of our services listed are part of the day to day operations of a typical company we simply allow companies to outsource these functions saving time and resources.

Web Site Hosting Services

MyOffice Resources uses both in-house expertise and external partners to help our clients design and create an attractive and efficient web site. Our current partner is Xo Communications and GoDaddy which provide key webservices. Additional services we seek to provide include:

Ongoing Web Site Maintenance and Enhancements

Dedicated Internet Servers for High Speed Web and Database Hosting Services.

Streaming Service Initiatives

MyOffice Resources offers the following cost-efficient methods for handling customer video streaming requests without the need to deploy hardware or any additional personnel. Our Turn-key package saves time as well as money.

Automated e-mail response

MyOffice Resources has implemented an e-mail management software that can respond to e-mails without service representative intervention. Utilizing "fuzzy" logic, the system will locate identified "buzz words" and send an automated response that will in most cases address your customers concern.

Interactive Voice Response

Our IVR technology allows your customers to access data by either speaking or pressing the appropriate digits on a push button telephone. Expandable to thousands of ports, this automated option allows MyOffice Resources to handle thousands of simultaneous transactions. Being completely integrated with our other systems allows for a seamless transfer of information to a live Customer Interaction Specialist. Additionally, the IVR is an excellent tool for routing callers to the appropriate calling group. For example, if an incoming caller has an outstanding account balance, the call might be transferred to a customer service agent instead of a technical support specialist. Another example is that a high valued customer would be routed to a highly specialized agent.

Fax-on-demand

For your customers who need documentation, instructions, receipts, or any other documents, our Fax-on-demand service is a fine alternative and/or back up to your web site. Customers simply navigate their way to the appropriate menu and input a 10 digit facsimile number for an immediate transaction.

Live Customer Interaction

The need to address first time site visitors and/or existing clients with "live" services is today's most pressing issue. It is widely agreed that organizations that distinguish themselves in terms of customer care will segregate themselves in the new Internet economy. With over 15 years in the customer contact industry, MyOffice Resources is uniquely positioned to establish, maintain and grow our client's customer base.

Click to Chat (instant messaging)

By simply "clicking" on an icon, visitors of your web site can get immediate, live assistance by engaging one of our live Customer Interaction Specialists (CISs). Our agents are custom trained specifically for your application. CISs have expertise in a variety of applications including customer care, technical support, help desk, order processing and sales.

Page Pushing

To enhance the customer's experience, our agents have the ability to "push" pages of information. For example, if a site visitor is looking for a particular product or service, our CISs can instantaneously take over the visitor's browser and direct it to the appropriate URL. Additionally, for information that you may not want to be publicly displayed on your site, we have the ability to attach/send "private" files.

Personalized e-mail response

For those clients who prefer not to utilize an automated e-mail response, or for those inquirers whose questions were not answered to their fullest extent, MyOffice Resources offers CRS (custom response solution) services. Our system automatically routes inbound customer e-mail inquiries to the most skilled agents in a quick and efficient manner. The system then suggests appropriate answers to facilitate a fast and accurate response from the agent.

Inbound Telephone Services

MyOffice Resources utilizes the Aspect CallCenter™, the most sophisticated call processing hardware systems in the world. Aspect's data­directed call routing feature allows the system to instantaneously scan available agents and route calls to the most appropriately skilled. MyOffice Resources Customer Interaction Centers (CICs) are linked via T­1 lines for virtual performance with over 1000 telephone lines distributed across the major telecommunication carriers. Not only does this provide the ability to provide outstanding service levels, but also a secured Disaster Recovery Plan.

Click to Call

Of course your customers can simply dial a toll or toll free number to reach our Customer Interaction Centers, but MyOffice Resources wants to make it easier. Soon, your customers or prospects will be able to enter their 10-digit telephone number onto your web site and immediately receive a phone call from one of our skilled Customer Interaction Specialists at our center. Just the same as mentioned above, our agents will have the capability to push web pages to your customers' screen.

Live Video interaction and Voice over Internet Protocol (IP)

One click will allow your customers to speak and see a live agent at MyOffice Resources. Web Casting of shows and corporate events provide a key revenue stream.

Transaction Processing

Utilizing secured transaction software, MyOffice Resources can authorize and process all major credit card information. Funds can be caged or downloaded directly to your accounts. Customer Service is available to your customers via on-line, by e-mail, or a toll-free number. Additionally, we provide the following services:

·         Check by phone

·         Telecheck™ authorization

·         Online drafts

·         Multi-Pay/Subscription administration

Fulfillment Services

At MyOffice Resources, we have developed a truly state-of-the-art fulfillment management system. This system provides a seamless link between order processing, payment processing, inventory, shipping, and returns and sets the highest standards for accuracy, speed, and customer service. Inventory is received and verified, the right items are picked by location (using a system generated pick list), then packed, shipped, and billed. Everything is reconciled-the charge, the order, the products. Returns are automatically credited by the system. For exchanges, the system creates a new shipping label for the replacement, which is shipped out the following day. Inventory levels, delivery schedules, back-order status, and out-of-stock items are instantly available to all authorized personnel.

·         Fragile product packaging

·         Custom packaging

·         Applying price, promotional or UPC stickers

·         Assembling displays

Shipping

With a professional distribution staff, a U.S. Postal Station located next to our Brooklyn facility, daily service by all major shippers, and the latest bar code technology, we can manage a huge daily volume accurately and efficiently. We work with each client to determine the most cost-efficient delivery methods; and because of our high volume we're able to pass substantial savings on to our customers.

·         Orders are picked, packed, and shipped on a next business day basis

·         Same day shipping available

·         All outbound parcels are bar coded to verify shipping and contents

·         Warehouse computer terminals are connected to United Parcel Service and Federal Express for automated manifesting.

Inventory Management

In addition to transmitting orders, our clients are able to monitor all aspects of fulfillment, including inventory levels and order status, as well as select and print their own reports at any time they choose. They can also bring up the history of any sale in order to answer a customer's inquiries, all from a remote client location. Our system even allows clients to set warning and inventory reorder levels. Working with you, we will pre-set required inventory levels for all your products or materials so you can be alerted in time to restock and avoid back orders. We can even generate purchase orders, with item specific review points, reorder points, and reorder quantities for obtaining stock from your suppliers.

Database Mining

Now that you've got a customer/browser, we have the capability to create profiles. Our database managers will examine the following characteristics to help you fine tune your approach, and to maximize lifetime value from each and every customer;

·         Advertising source

·         Demographic profiles

·         Buying propensity

·         Sales cycle profiles

·         Profitability analysis

·         Update program enhancement

·         Coupon or rebate management profiles

·         Cross product marketing based on customer profiles

·         Consumer preference modeling

·         Buying habit analysis

Proactive Customer Relationship Management

Now that we know more about your customers/visitors, we can target a customized, precision approach to each customer.

Management team

Peter. Benjamin has over 10 years experience within a call center environment as a service representative as well as in a supervisory capacity. Mr. Benjamin is a licensed investment specialist with several securities licenses. He is a graduate of the State University of New York at Old Westbury and holds a Bachelors of Science and J.D .  Peter has managed and developed staff for several investment boutiques in the New York City financial markets. The licenses currently held by Mr. Benjamin allow the company to offer securities for the online brokerage division. As an investment banker himself, Mr. Benjamin realizes the demands of operating a financially sound business model. His area of expertise is providing consulting services to start-ups and investment advice to high-net-worth individuals. Recently Mr. Benjamin was Director of Sales For Solid Capital Markets where he was responsible for growing the sales staff from 15 – 50 members before his departure and a 25 million dollar acquisition. Mr. Benjamin is responsible for over 500 Million in exits ranging from Diageo brands and responsible for the successful careers of several high ranking political appointees. Mr. Benjamin has trained and developed the careers of several top revenue producers on Wall Street with several million in production. Mr. Benjamin has worked as a consultant for several government agencies from time to time such as the Securities Exchange Commission. As a leading Bitcoin Analyst he offers his expertise to global high net worth clients.

Satoshi Nakami has been a key supporter of the corporation over the last 20 years providing quality advice which has been essential in developing the market trends experienced by the company. As a co-founder of the company Mr. Nakami will provide capital and expertise. His responsibility will be primarily to guide the organization in making appropriate decisions in the market place. Mr. Nakami sits on the Board of Benjamin Capital Management Group. Mr. Nakami has provided over a billion dollars in investment capital to the group over the past 10 years.

Mark S. Braverman has over 15 years experience as an instructor at the State University of New York training students in the Multimedia department. Mark has trained and maintained the media department of the University for over 15 years and is responsible for the current state of the art multi-media system in place. Mark has broadcast experience in developing and creating multimedia content for various clients over the years. As an educator Mr. Braverman offers a unique prospective in training for prospective employees. He will head our streaming division.

Bill Herndon has over 7 years experience as a supervisor in the Call Center arena. He has successfully managed a staff of 300 call center representatives and successfully trained well over 1000 candidates. Mr. Quinones specializes in recruiting and developing the staff.

N. Claireborne Rios has over 19 years experience in the management fields. He has successfully managed services for several high-net-worth clients and developed staff members.  

Shaurav Patel has over 20 years experience as a computer consultant with various fortune 500 companies. His expertise includes providing computer networking services.

Steve Jorgatsky has over 15 years experience in a data processing and management industry. She offers management skills that will be the cornerstone for tying all the aspects of the organization together. She will head our help desk.

 
 MyOffices in a box
Other services are available to our members on a fee basis such as offsite receptionist service and business consulting or development service. The core of our business model is the services we provide to our clients; which enables them to exist in a variety of locations without the major capital investment usually associated with operating in multiple locations. Each member will have access to a databank of worldwide professionals ready to provide their services in addition to have inclusion in a worldwide marketplace directory. The services we offer are printing department services, marketing department services, secretarial services and legal services. Each service is also provided to local businesses however member projects take precedence. These offsite services allow larger corporations to thrive by providing emergency facilities during crisis or over use of current facilities.

Our goal is to create a global business community for offline & online. Select businesses will have profiles detailing the services provided as well updated information. Only business members will be allowed to participate in our monthly business profile updates; which will feature select companies of all sizes and backgrounds. All members will have access to our resources such as multi city remote office usage as well as our corporate buying programs. The buying power we will create will provide the backbone for our resource management programs. As a non-partisan service provider we can develop any business. 
One resource with many functions is the goal we seek to achieve.

We seek to provide a buying cooperative designed to enhance the purchase power for our members by seeking volume discounts for services widely used such as office supplies and other services such as travel services. We will have an ongoing marketing campaign designed to create brand recognition. Our focus would be providing quality business services to a multitude of businesses via resources owned or managed by the company. General services can be offered locally while specific services can be offered through our main headquarters system. Our goal is to provide turnkey solutions that are required by our clients.

Within each MyOffice Resources location there will be full-featured internet access and a variety of in-house specialist such as 1 local broker, an accountant, an attorney and temporary agency.

Revenue Producing services

Financial Management Division
A typical broker will generate @ $2000 per month in fees for services rendered at a MyOffices location in addition to 30% of revenue generated via business conducted. We estimate that with 300 brokers nationally with an average of $100,000 in commission per broker (average broker with a 70% payout) the income potential will be $15,000,000. In addition our online brokerage services will provide a key resource for our basic operations via trades placed online by customers within our network. The resources committed will be minimal in comparison to the revenue stream. The typical office will feature DSL or cable modem lines and computer terminals used for brokerage operations. All back office support will be provided by the clearing firms and research will be provided from a central location. This aspect will create a cash cow for the business people we service. The resources we provide; such as secretarial and printing services will also be used for other businesses simultaneously. Services are offered through the Globenettrading Platform.

Remote Secretarial Services

Calls and messages will be taken by your offsite secretary; therefore providing quality services which boosts the business image. Companies will pay per call receiving a performance based billing system. Additional secretarial services will be available such as project staffing, event coordinating, flight reserving and many more aspects of general secretarial services. All coordination will be conducted through our proprietary MyOffices in a box solution. An average secretary can cost on @$25k-$36,000 per year depending on skills and/or benefits package. Since the majority of our staff members will be temporary we eliminate several payroll issues for the companies while we provide a resource for companies seeking quality staff members for future operations. Services will be billed on a monthly basis with fees depending on services used. We will offer remote secretarial services for executives traveling to other territories. Imagine having a secretary in every city you traveled to. see a sample office location by clicking here

Business Support Services

Our business executive support services will provide traveling business people with services such as equipment rentals away from their primary location and also emergency support in times of crisis. Simple services such as document retrieval and printing service can be a lifesaver in a crisis. Paging services in local markets as well as instant services will offer the most comprehensive solutions any business has to offer. Our programs are designed to provide interim solutions on a remote basis. We have access to local markets enabling the company to act as an information resource. This service is ideal for conventions and also territorial expansion. In an emergency the use of our services will create an alternative method of coping.

Remote office services

We provide instant office service for our clients seeking to have office locations in other regions. These office suites offer the ability for the clients to increase their regional capacity without having a major expense. Additionally it enhances the ability for the client to operate legally in multiple locations. These suites are charged on a monthly service plan or hourly.  


Exit Strategy
Via our established network and relationship with our investment counselors we will follow our initial round of financing with an IPO based on the best efforts offering program. We will self underwrite the issue. At this time all initial investors will receive their initial investments back plus the same amount in stock providing the investors with a 100% return on their investment. Due to insider lock up periods the securities received will be restricted under the rules of 144. We intend to seek listing on a viable exchange.

Competitors
              Our competitors are TechSpace, YourOffice.com, Kick Start, Alliance Business Network
              and HQ centers within the Office space sector.    
              Mailbox etc is a competitor in the remote office sector. Within the E-CRM markets liveperson.com   
              offers similar services. Each company serves a specific niche group of businesses. We believe our  
              success will arise from our concept of unifying these services under one company.
              Our competitors offer similar services however due to the complete line of products we offer our
              company combines many resources into one facility. Additionally our services are also offered to      
              clients not associated with our business communities. We are combining a real estate management
              company with a staffing solution company that is supported by an office resource management    
              company.